Customer Service Policy

Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Mitutoyo Canada Inc. is committed to excellence in serving all customers including people with disabilities. We will communicate with people with disabilities in ways that take into account their disability.

Assistive Devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Service Animals and Support Persons
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Training For Staff
Mitutoyo Canada Inc. will provide training to all of its employees in regard to the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard. Training will include:
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty accessing Mitutoyo Canada’s goods and services
• Staff will also be trained when changes are made to the accessible customer service plan.

Feedback Process
Customers who wish to provide feedback on the way Mitutoyo Canada provides goods and services to people with disabilities can e-mail us, at, or call us. All feedback will be directed to the management of Mitutoyo Canada, and a response will be generated within five business days.

How to communicate using the Phone Relay Service (TTY) – Teletype service for hearing-impaired customers
• Phone the relay service number (1-800-855-0511)
• Tell the operator your name, the name of the person you are calling, and the number you wish to reach
• The operator will make the call for you. You speak to the operator as if you were speaking directly to the person you are calling. For example, You would say, “Hi! How are you?” NOT: “Please tell him I said hello.”
• Say “Go ahead” when you have finished speaking, so the operator on the other end will know it is their turn to speak.
• If you normally speak very quickly, the operator may ask you to slow down. Speak slowly and clearly. There will be brief silences as the operator types to the TTY user and the user replies.