Effective Date: July 20th, 2023
- Formulation and continuous improvement of compliance program for the protection of personal information.
The Company educates its executives and employees about the importance of personal information, has formulated a compliance program for the protection of personal information, and is systematically implementing it. Further, the Company is committed to maintaining and continuously improving this program.
- Collection, use and distribution of personal information.
Along with establishing a management system for personal information according to operating conditions within the Company, the Company will carry out the collection, use and distribution of personal information in an appropriate manner according to the applicable rules and regulations.
- Implementation of safety measures.
The Company will devise rational safety measures to ensure the accuracy and the safety of personal information, protecting it from illegal access, leaks, destruction, loss, and alteration.
- Respect of rights of information subject.
The Company will respect the rights of the information subject as pertain to personal information, and if the information subject requests disclosure, correction, or deletion of own information, or refuses the uses or distribution of own information, the Company will comply insofar as reasonable in light of conventional wisdom and customs.
- Observance of laws pertaining to personal information.
The Company will observe laws and ordinances that apply to the handling of personal information. Moreover, the Company will design its compliance program for the protection of personal information so that it reflects such laws and ordinances.
The Handling of Personal Information
Thank you for your support of Mitutoyo products and services.
The Company has established a personal information protection policy for the suitable protection and management of the personal information of our customers.
The following outlines major points regarding the handling of the personal information of customers held and managed by the Company.
Purpose of use of personal information
Consent for the collection, use and disclosure of Personal Information
When we receive Personal Information from you for the purposes of providing you with our Services, or for other uses identified herein, you are providing us with consent as follows:
- to allow us to provide your Personal Information to third parties we engage to provide or support the Services;
- to allow us to use and store your Personal Information for the purpose of providing you with the merchandise you purchase from us and to utilize the Services; and
- to allow us to transfer your Personal Information outside of your home jurisdiction (whereby your Personal Information will be treated in accordance with applicable laws of the jurisdiction to which it is transferred) for the purpose of storage, processing and use of your Personal Information by us. For clarity, such transfers may include the transfer of Personal Information outside of Canada and inter-provincially within Canada.
If you need to provide us with Personal Information about other individuals, you hereby represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you, including all purposes set out herein.
There are some legal exceptions where we will not need to obtain consent or explain the purposes for the collection, use or disclosure of Personal Information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.
We may use Personal Information without your knowledge or consent in limited circumstances whereby we are required to provide Personal Information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstances we may have a legal duty or right to disclose Personal Information without your knowledge or consent. Within Canada various government agencies such as the Canada Revenue Agency, Human Rights Commission, Canadian Radio-television and Telecommunications Commission, and law enforcement, may have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
Use of Personal Information
The personal information of customers (name, contact information, etc.) may be used for the following purposes by the Company, and you hereby consent to all such uses of all the personal information that you provide to the Company, whether through the Services or otherwise.
- Introduction of products handled by Mitutoyo (measuring instruments, testing equipment, precision instruments, and other products)
- Provision of and guidance about after-sales services for the products handled by the Company
- Provision of information about exhibitions, seminars and other events
- Marketing surveys
- Communications regarding the Company’s operations
- Should any of our Services involve fees being provided via an electronic payment service, such electronic payment service may be facilitated by a third party service provider on our behalf. Any payment information you provide may therefore be provided to such third party service provider, and you hereby provide consent to our disclosure of your payment information for that purpose
- Your information may be used to help us to more effectively respond to your customer service requests and support needs
For clarity, any uses above that require consents or authorizations under anti-spam laws, shall be provided in accordance with anti-spam laws. And for such uses we may obtain your consent in order to send you commercial electronic messages.
Failure to provide Personal Information or anti-spam consents and authorizations may cause you to be unable to utilize the Services or some aspects of the Services.
Management of Personal Information
The Company has devised and implemented strict safety measures to prevent the loss, destruction, alteration, leaks, and illegal access of personal information, according to the applicable laws and ordinances. Moreover, in the case of outsourcing or subcontracting, such as of shipping services, the Company will select only companies that have signed the required confidentiality agreements, and ensure proper handling.
NOTWITHSTANDING THE FOREGOING, THERE ARE INHERENT RISKS TO ANY TECHNOLOGY HOWEVER REMOTE THAT COULD CAUSE SECURITY PROTOCOLS TO FAIL OR TO BE BREACHED AND WHICH COULD RESULT IN THE UNAUTHORIZED COLLECTION, USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION.
A cookie is a data file transmitted from a website to a customers’ computer. When the customer visits that website again, the website can read data from the customer’s computer.
The Cookies utilized for the Services cannot be used to obtain personal information from customers. Moreover, each customer can refuse to accept cookies. In this case, some of the services offered on this website may not usable.
The following are the browsers supported for this website:
- Microsoft Internet Explorer 7 and higher
However, some of the Services may not be usable depending on your usage environment. You are solely responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the Services, including all related expenses, if any.
This website uses the Secure Socket Layer (SSL) encryption protocol for pages that require the input of personal information, allowing customers to input personal information with peace of mind. With SSL, the input data is encrypted in the customer’s computer before it is transmitted via the network to the registration destination computer.
This website may use any or all of the following plug-ins. These plug-ins can be downloaded for free.
Retention of Personal Information
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
When Personal Information is no longer required by us or by law, we will either convert it into an aggregated non-identifying form or we will appropriately destroy or erase the Personal Information in a manner that is in accordance with our current policies and procedures.
We are committed to protecting the privacy of children. Our Services are not intended for children under 16 years of age. No one under age 16 may provide any information on the Services. We do not collect personally identifiable information from any person we actually know is a child. If we learn we have collected or received personal information from a child under age 16 without verification of parental consent, we will delete that information.
While we collect the Personal Information that you supply, we do so with the understanding that any such information is accurate. It is important to us that your Personal Information held by us is accurate and complete. Having accurate information about you enables us to provide you with the Services in a manner whereby they function as intended. We will bear no responsibility for any action or omission as a result of our lack of accurate contact information for you, including any inaccuracy, malfunction or other deficiency of the Services.
Inquiries regarding the management of personal information by the Company should be addressed in writing to the following address. Should you wish to request disclosure, correction, etc., of your personal information, or request that its use be stopped, etc., please send this request in writing along with a copy of a personal ID with photo and a copy of your certificate of residence. The Company will mail a reply to the address listed on the certificate of residence. Please note that the Company will charge a fee for processing such requests.
Personal Information Manager
Personal Information Management Office
General Affairs Division
1-20 Sakado 1-chome, Takatsu-Ku, Kawasaki, Kanagawa Prefecture
We recognize that you may have the right to access your Personal Information. Any access request must be made in writing to our Privacy Officer, as identified below in the “Inquiries” section. In some situations, we may not be able to provide access to certain Personal Information as the right to access Personal Information is not absolute. If we do not provide you with the requested information, we will notify you in writing and explain our reason(s) for not fulfilling your request.
You may, at any time, withdraw your consent to our collection, use and disclosure of your Personal Information, subject to reasonable notice and any legal or contractual restrictions. Should you choose to withdraw your consent, we may be unable to provide, or continue to provide, the Services that can only be provided if we receive appropriate and required Personal Information.
Successors and Assigns
© Mitutoyo Corporation and Mitutoyo Canada Inc., 2023